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** a multifaceted approach: the human perspective, the organizational perspective, the technological approach (HOT)
* '''An Exploratory Study of How Developers Seek, Relate, and Collect Revevant Informaiton during Software Maintenance Tasks.''' IEEE Transactions of Software Engineering, 32(12), 2006, pp. 971-987.
*Hazzan, O. (2002). '''The reflective practitioner perspective in software engineering education''', The Journal of Systems and Software 63(3), pp. 161-171.
*Hazzan, O. and Tomayko, J. (2003). '''The reflective practitioner perspective in eXtreme Programming''', Proceedings of the XP Agile Universe 2003, New Orleans, Louisiana, USA, pp. 51-61.
