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*'''Hazzan and Dubinsky: Agile Software Engineering (Springer 2009)''' [http://www.springer.com/computer/swe/book/978-1-84800-198-5]
** a multifaceted approach: the human perspective, the organizational perspective, the technological approach (HOT)
* '''An Exploratory Study of How Developers Seek, Relate, and Collect Revevant Informaiton during Software Maintenance Tasks. ''' IEEE Transactions of Software Engineering, 32(12), 2006, pp. 971-987.
